*CUSTOM JACKETS AND DECORATED JACKETS ARE NOT RETURNABLE
- All returns of blank (non-decorated) stock jackets require a prior authorization number and must be returned within 10 days. Claims for damaged or defective jackets must be made within 10 days of receipt of the jackets. Please submit your request for an authorization number through our contact us page.
- If decorated jackets have been incorrectly/improperly personalized, our Customer Support Team must be notified within 10 days of receipt of your jacket so that appropriate adjustments or corrective action can be taken.
- Worn or altered garments are not returnable. Therefore, it's especially important that jackets are inspected upon receipt.
Special Custom Orders:
Special orders and custom orders are non returnable or cancelable. Personalized items are custom made for you and cannot be returned.