FAQS

Cap and gowns and diploma photo frames are delivered to the students at school in the Spring, but this depends on when you placed your order. Senior apparel is shipped to the home. Graduation announcements are also shipped to the home address as soon as the school confirms the graduation date, time, and place with our office.

www.ctrecognition.com You may make payments and/or pay the balance due on your graduation supplies on this website using a credit card or debit card. You may also mail in a personal check or money order made payable to Herff Jones. Please include student name and school AND/OR your order number. The order number can be found on your customer copy of the order form in the upper righthand corner. There is a $30 fee for all returned checks. ALL BALANCES DUE MUST BE PAID IN FULL BEFORE DELIVERY WILL TAKE PLACE. STUDENTS WILL NOT RECEIVE THEIR CAP AND GOWN UNTIL ANNOUNCEMENTS AND OTHER PERSONALIZED SENIOR PRODUCTS ARE PAID IN FULL.

This is an announcement of your special achievement in life that you will want to share with family, friends, neighbors, and people who are important to you. It is not an invitation to the actual ceremony. Proper etiquette suggests mailing your announcement 6 weeks before graduation. Some students may choose to mail them after graduation.

You have 3 business days from the time you place your order for graduation supplies to change or cancel your order. After 3 business days, deposits are non-refundable and all merchandise must be paid in full to receive your cap and gown.

Most orders are delivered to the school and will be distributed in early Spring, but this depends on when you placed your order. Senior apparel is shipped to the home. Graduation announcements are also shipped to the home address as soon as the school confirms the graduation date, time, and place with our office. Cap and gowns and diploma photo frames are delivered to the students at school in the Spring.

If you are not eligible to graduate you must contact our office IN WRITING, prior to graduation to request a refund on applicable items. You can receive a refund on your cap and gown unit and certain senior graduation items minus a 25 percent restocking fee. All items that are subject to a refund must be in our office in 100 percent new condition and original packaging prior to graduation to be eligible. Please allow 4-6 weeks for refunds to be processed. Personalized items such as announcements are NOT eligible for a refund. Late fees and handling charges are refundable. PLEASE NOTE: Any items not picked up at the school will be held in our office for 10 days past graduation. Unclaimed merchandise will not be eligible for a refund. NO ITEMS/ORDERS WILL BE ELIGIBLE FOR A REFUND AFTER JUNE 15TH.

YES! Announcements include the student’s name as you provide it during the online ordering process. Announcements are shipped directly to your home address once your school has confirmed your date, time, and place of your graduation ceremony. Once we have received these details from your school, it will take 3-4 weeks for the announcements to be printed and shipped to your home address.

We do NOT accept orders over the telephone. You may place your order online at www.ctrecognition.com.

You should use your full formal name, but this is really up to you. Your name should be typed out exactly as you wish it to appear on your graduation announcement.

All orders for graduation supplies must be received by March 15th. After March 15th, we have a Senior Late Order Program that runs until graduation. Some items are sold on a first-come first-serve basis and will be sold until supplies run out. Depending on when your order is placed, late fees and expedited shipping fees may apply.

The merchandise packages we assembled are the best value for the money being paid. You are encouraged to consider ordering these packages to take full advantage of the savings. However, if you would like to order merchandise individually you may.

YES! All packages include a Cap & Gown Unit.

For all of our schools a tax rate of 8.25 percent is applied to all orders. ALL ORDERS ARE SUBJECT TO TAX. Tax is applied to merchandise as well as any handling and late fees.

In school orders require a minimum deposit of $80. If your order is less than $80 then you must pay the amount of your order in full. You may pay by cash, check (payable to CT Recognition), money order or charge by VISA, MC, Discover or AMEX. Internet orders require payment in full with a credit or debit card. Deposits are paid on order day and ALL ORDERS MUST BE PAID IN FULL BY the time you want your announcements shipped to your home address OR NO LATER THAN APRIL 1st.

YES! Orders can be made online at www.ctrecognition.com.

By ordering with your class on Order Day(s), you are guaranteed the best prices and the largest selection of products customized for your school. If ordered, you will also receive a few of the most popular items right away, so you can use them throughout your Senior year. Order now to avoid disappointment, stress, and late fees!